BT to implement mobile-first, global benefits platform


BT has joined the global Benefex family in a move that ensures their continuing commitment to investing in their employees, including a focus on health and financial wellbeing solutions.

BT’s journey

Since their acquisition of EE at the beginning of the year, BT has been using three separate benefits systems. The challenge was to incorporate all employees and businesses into a harmonised flexible benefits scheme, from one provider, on one engaging platform.

Consequently, BT has worked through a long and stringent process in order to ensure they reach a single provider consistent with these expectations. Having conducted a whole market review, and significant due diligence, BT found Benefex to be the best provider for them across all territories.

What BT can expect:

BT employees will have access to Benefex’s market leading platform, the RewardHub, which will bring all elements of BT’s reward and benefits offering into one place and will also allow BT employees to take advantage of flexible benefits and online reward statements.

On top of providing the benefits portal, Benefex will also be supporting BT with communicating the new scheme, broking new benefits, managing the benefit providers on BT’s behalf and supporting the BT reward team by managing all employee questions through a dedicated employee support centre.

Benefex will be delivering a scheme with benefits available initially to 75,000 BT employees in the UK and US, as phase one in creating a global benefits platform for BT.

Mobile-first, across the globe

“The experience we already have with some of the world’s most recognised brands puts us at the forefront of global benefits technology," said Matt Macri-Waller, founder and CEO, Benefex. "Having already delivered solutions in more than 25 countries, we are well-equipped to help BT navigate the challenges of implementing a global benefits strategy.

A worldwide employee base brings with it a unique set of challenges; namely engaging a workforce which transcends borders and cultures. In providing a single, centralised database for the administration of benefits, communications and reporting, we will be able to bring consistency and simplicity to the process of global benefits engagement and administration at BT.

In the continued effort to achieve engagement across such a broad demographic of employees which transcends national and cultural borders, mobile technology is a significant driver for organisations. At Benefex, we have experienced more than a 1600% increase in traffic since launching the mobile version of our products three years ago.” 

Bringing benefits to the forefront for employees:

 “We’re pleased to be partnering with Benefex to bring a fresh approach to the benefits we offer to all of our UK employees," said Paul Wilkinson, head of reward and benefits policy, BT. "We want to attract and retain the best people and we believe that offering attractive flexible benefits to our employees is key to this,” he said.

This article is sponsored by Benefex.


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