Video: Reba Innovation Day 2016: The thrills and spills of implementing an online benefits platform


HR professionals needs to truly understand what they and their business need when it comes to implementing a rewards programme, according to Dipa Mistry Kandola, head of flexible benefits services at LCP.

Watch the LCP and Aggreko case study: "The thrills and spills of implementing an online benefits and pensions platform' in full.

"Now is the time for HR professionals and, to some degree, our industry, to stop and think and re-evaluate what’s relevant for an organisation and their culture as proposed to getting stuck in all these wonderful solutions that are out there,” said Mistry Kandola at the REBA Innovation Day 2016.

Fraser Low, rewards manager for Aggreko who presented alongside Kandola, spoke of the challenges of implementation and managing reward projects and especially of engaging those involved in it. “You need to pitch to the right level in terms of who your audience is. Planning sessions are also important for the different types of stakeholders,” he said.

He said finding something tangible and creating champions within the business was vital. “Ultimately you need stakeholders within the business to buy into it and sell it to the rest of the business,” he said. “Reward projects are complicated – there’s no getting away from it when it comes to engaging people within the business,” he said.

“The key to success is keeping the faith throughout the process. You’ll invariably come across stakeholders who do resist the change that you are proposing but adopting a style that is can do and solutions based ultimately gets you to the point where you get the buy-in to do what you are trying to do,” said Low.

“You need to think about your business, your culture and your stakeholders before you embark on any benefits change,” said Mistry Kandola.

This video was recorded at the REBA Innovation Day 2016.  


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