Research: The evolution of employee assistance: investigating the use, impact and reach of EAPs in today’s organisations


The UK Employee Assistance Professionals Association has published research into the evolution of EAPs, investigating the use, impact and reach of them in the workplace.

Key findings:

  • EAPs are most commonly used by employers for “soft” business reasons, as part of broader health and wellbeing offerings. As well as to be perceived as a “good” employer.
  • Around 67% of HR managers said they implemented an EAP as part of the organisation’s health and wellbeing plan, with around half stating that it was introduced to reduce sickness absence.
  • The most common uses of an EAP among the surveyed organisations were for depression (57%), and coping with family events (56%). Workplace issues were less reported, such as: difficulties with line managers (20%), workplace restructure (15%), bullying (6%).

The research suggests that, although EAPs work, they need to become a more effective wellbeing partner for organisations. This can be achieved by addressing cultural and structural workplace issues.