Video tutorial: Achievers’ Denise Willett on using tech and AI to drive engagement and recognition

She said organisations could use both as a key driver of engagement and recognition strategies to help improve morale within their companies, she said.

“When employees are disengaged you can see it,” she told delegates at the REBA Innovation Day 2018. “Conversely when employees are engaged you also feel that vibe,” she said. “This is where we are trying to get to,” she said.

Engagement wasn’t just about having happy employees but also the fact that this led to better business outcomes, she said. However she said many current engagement systems were not working - with IT systems often to blame.

She said that employees expected to be have the same technology experience in the workplace as they do as a consumer but this was often not happening – impacting the employee experience negatively as a result.

Organisations had to better and more regularly measure engagement realising it’s both fluid and personal, she said. Organisations also need to better react to what employees say and show employees they are listening more regularly, she said.

Willett demonstrated Allie, her company’s Active Listening Interface which is backed by AI, to show how organisations and individual managers could better use their data to understand what was going on with their individual teams rather than simply referring findings to HR.

“The future of employee engagement must be real-time, it must be personalised and it’s got to be bite-sized and addressable,” she said.

This video was recorded at the REBA Innovation Day 2018, held in London on 22 November.