REBA Innovation Day: Lessons learnt from technology implementation

Practitioners and suppliers shared their top tips and learnings from their implementation of technology projects within their businesses at the REBA Innovation Day 2016 

Jamie King, director of global reward at Xexec, shared five tips with delegates at the event that he said his business had learnt from its relationships with its customers. “Firstly, make sure that the technology you are adopting works for you – that you are choosing the right technology at the right level. Secondly get early stakeholder buy-in and make the project as lean as possible,” he said.

“Thirdly give the right prioritisation to the right part of a project and think through a project from beginning to end,” he said. For his fourth tip King said to ensure that SLAs written into contracts are actually relevant rather than just lifted from other contracts. “Finally, don’t overuse technology so that you end up dehumanising the end service,” he said.

Nadeen MacLean, UCI reward manager - shared services at Computershare, talked through her company’s’ implementation of a central employee hub. “If I could turn back time I’d say that employees are a valuable source of information but we tend to use them at the outset or at the end of the project. We could have used them throughout the entire project and then turned them into champions within the business,” she said.

Ken Lawrie, head of reward at EasyJet agreed that the employees played a vital role: “Take into account the views of the people who are actually going to be using what you are providing at the end and try and look at things from the end users’ point of view.

MacLean also warned delegates to avoid overcomplicating things. “We already work in hugely complex organisations,” she said.

King, Lawrie and MacLean were part of a panel discussion at the event which also included Caroline Adam, head of benefits EMEA at Bloomberg and Fiona Buchanan, executive vice president HR at Causeway Technologies.

This video was recorded at the REBA Innovation Day 2016. 

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