Report: Impact of artificial intelligence, robotics and automation technologies on work
Key findings:
- Work-related outcomes of emerging technologies in the transport and healthcare contexts suggest that these technologies will complement and extend human capabilities rather than remove humans from the process.
- For organisations and workers to realise the benefits of innovative technologies, it is crucial that employers involve their people in times of technological implementation.
- The challenge is to recognise the changing expectations of businesses and employees, and ensure that the utilisation of technologies is for the benefit of both.
- The emphasis should be to create work environments where technology and people can co-exist – with technology complementing or augmenting the work people are already doing and making jobs more meaningful.
