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25 Oct 2022
by Lauren Hoare

Three technology considerations for better internal messaging

If internal communication is used to enable of your company’s strategy, culture and priorities, it is important to consider how the right technology use can help your message get seen and actioned

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Agile working has been the new normal since the Covid-19 pandemic.

While many employees enjoy the benefits of not being tied to their desks, this change in working routine has highlighted the need to use technology to communicate effectively.

To ensure you are on the right track, here are three considerations when using technology to support your internal communication.

1. Using technology tactics to enhance your message

Always try to align your internal communications with your business objectives, values and purpose. Effective communication makes your cultural foundation stronger and will help you achieve your strategic goals.

Here are some technology tools you can easily use to drive greater engagement:

Hyperlinks – Connect your employees to additional content in one click. When you add a hyperlink or button to a “call to action” message, the chances of people doing what you ask improves because you’ve made it easy for them.

QR codes – This is a scannable image that can be read using a smartphone camera. With 81% of the world’s population owning a smartphone, QR codes give employees easy access to digital content. Internal communication teams will instantly see the analytics and data on user behaviour, meaning adjustments can be made accordingly.

Accessibility – Think about how technology can make your message more accessible. For example, can your workforce access your content on mobile phones or tablets, or do they have to be on your company’s network? Make content easily accessible and always check that hyperlinks or QR codes work before distributing.

2. The benefits of internal communication platforms

Otherwise called an enterprise social network (ESN), having a dedicated communications platform for internal use is a great way to digitally communicate with employees. They can engage and interact with content in their own time, but you can also push important or time-sensitive messages. Common platforms include Facebook’s Workplace, Microsoft’s Yammer and Salesforce’s Chatter – to name a few. They all have similar features to anyone familiar with social media.

Benefits of ESNs:

Relevance – Make use of groups. If not everyone needs to hear about the new finance system, only post to the group to which the update is relevant.

Interactivity and empowerment – Your employees can engage with your business’ content and share updates in real time, giving everyone a voice, not just your senior team. There are also useful engagement features on these platforms, including videos, polls, commenting and instant chat.

Flexibility – Most internal communications platforms have an accompanying app. This allows your workforce to access work-related content on demand on their handheld devices. Furthermore, these platforms can integrate with other communication and collaboration tools like Slack or Teams, streamlining your communications strategy.

Notifications – a great tool for critical or time-dependant messages. Furthermore, most ESN’s feature email integration, offering employees the additional choice to receive notifications from particular groups.

Analytics and tracking – Most platforms allow you to track and measure employee engagement in real time. This enables you to improve your message engagement, support your company’s culture and work on your business drivers.

3. What technology communication channels to use

Employees need to know how information is shared, what technology to use, and when. Otherwise, this can cause confusion, leading to a lack of buy-in or action to your message or, worse, reduce morale.

Each channel will reach employees in different ways and achieve slightly different engagement levels. Therefore, carefully consider what internal communication channels help you reach them and how technology can support your information-sharing efforts. For example, broadcast your town hall meetings on your ESN because it is easily accessible and allows Q&As or use your Slack or Teams groups for team communication, project collaboration or anecdotal feedback.

In partnership with Lockton People Solutions

Lockton provides creative people solutions that make life better, for your business and your people.

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