Video: REBA New Year Lectures: How Intercontinental Hotels is driving employee engagement


A relentless focus on engagement of compensation and benefits at hotels group IHG is helping to drive engagement results higher and higher, according to Nicos Nicolaides, director of compensation and benefits at IHG.

See IHG’s Nicos Nicolaide’s presentation ‘Communicating, engaging and retaining a diverse global workforce – The IHG Way’ in full.  

Presenting his company’s approach to compensation and benefits engagement at the REBA New Year Lectures 2016 Nicolaides said each of his manager’s were given a scorecard after the company’s twice yearly employee surveys with engagement a key metric.

Results he presented at the lectures showed that engagement was on a continual uphill trajectory thanks largely to the company’s focus on ensuring its staff were satisfied with both their pay and their benefits packages. After each survey he explained that managers were then tasked with action planning to further drive engagement and that a robust rewards communications strategy – which must be properly resourced both financially and physically was key.

“The more channels you use to communicate the more effective the take-up is but if you use more channels you may need more budget and resource for your comms plan so think about that when doing the planning and make sure you get the budget,” he said.

Nicos Nicolaides

This video was filmed at the REBA New Year Lectures 2016. Read more about the REBA New Year Lectures 2016



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