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20 Dec 2023

Ignoring caregivers could come at a high cost

A tribunal ruling is a warning to all businesses to recognise and support workers who have elderly relatives to care for

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This year, Nationwide Building Society was ordered to pay £350,000 in compensation to a former employee who was made redundant after refusing its return-to-office mandate.

Ms J Follows was a “top performer” at Nationwide and also a carer to her elderly and disabled mother. She originally had a home working arrangement with the bank. But after the Covid-19 pandemic it decided to stop all home working and requested that managers return to the office to supervise junior members of staff.

Ms Follows explained to her line manager that it was impossible for her to work in the office due to her caring responsibilities and raised a formal complaint, but Nationwide, in response, made her home-working role redundant. With Ms Follows’ caring responsibilities not suitably considered, if at all, she brought claims of unfair dismissal and disability discrimination and won.

This case should be a warning to all employers who are yet to recognise and support carers that provide elderly care support in their workforce.

With an ageing population and workforce it’s critical for all employers to recognise and support elderly caregiving in the workforce.

Full details of the tribunal can be found here: Mrs J Follows v Nationwide Building Society

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The UK’s No1 adult caregiving support service' for employees. Helping families understand, find and fund elderly care.

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