How to implement a best practice benefits technology platform

With the continued use of the internet for everyday tasks, benefits providers have gradually developed online capabilities to deliver a range of benefits. Today’s employees need to be able to access greater levels of information and to be able to take control of their benefits from any device. Annual changes to policies are no longer the norm, with daily, weekly or monthly changes to benefits accommodated on online systems.

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A good software system can eliminate the need for a dedicated benefits administration team and can reduce the admin burden from HR.

When it comes to choosing benefits software, there are options available for almost every type of employee benefit, from traditional hosting to modern cloud-based solutions. Employers need to identify systems which can integrate within their existing HR function, and therefore create minimal disruption for the business and their IT systems.

Simplicity is key

As many organisations have diverse workforces in terms of computer literacy and age, employers should choose a technology-based benefits system which can be utilised by all staff members.

Simplicity is the key, both in terms of messaging and interface - there is no point having a complex online system which staff members are anxious to use. The technology therefore should be accessible by all, while providing all relevant information. There are also statutory requirements to adhere to data protection laws and HMRCs’ rules about benefit delivery.

Ensure versatility

Platforms need to be versatile enough to manage day to day HR functions such as employees’ personal information, holidays, payslips and general HR admin, while also giving employees the opportunity to view the range of benefits available to them.

These include various salary sacrifice schemes such as healthcare, childcare vouchers and car benefit schemes. In a time-poor workplace platforms must be easy to use and clearly demonstrate what benefits each individual is eligible for.

Used effectively, platforms can increase efficiencies in processing information, reduce the risk of information being lost, misinterpreted or forgotten, and ensure accurate record-keeping for both the employee and the employer.

Increasing engagement

Having a comprehensive online benefits system has been proven to increase employee engagement, (providing the communications of the systems and their availability are effective) and is critical for organisations to get the best return on investment.

Having portals which are compatible with smartphones and tablets improves their usability, but this needs more than just a mobile version of a basic benefits portal. To get the best levels of interaction with employees, the experience should be truly personalised. Integrating information that gives insights in the context of individuals’ day-to-day lives can take engagement to a whole new level.

This article was provided by Tusker.




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