REBA Technology Survey 2017/18: Total reward technology platforms are failing to hit the mark


Total reward technology platforms are failing to hit the mark and are attracting higher dissatisfaction levels than any other reward technology.

REBA Technology Survey 2017/18

The conclusion comes from the REBA Technology Survey 2017/18 which involved a poll of more than 200 reward and employee benefit specialists conducted by the Reward & Employee Benefits Association (REBA) in association with JLT Employee Benefits.

It showed that almost a quarter (22.9%) of respondents were dissatisfied or extremely dissatisfied with their total reward statements platforms and a further 21.3% said that they were indifferent.

The research showed that much of the dissatisfaction comes from a lack of functionality from the technology – such as the ability for real-time updates and that users are looking for their platforms to do more. To this end the research also showed that a third plan to replace their total reward platform at some point before 2020.

“True total reward platforms are tricky to pull together because of the variety of different benefits and reward they need to emcompass. Pulling the right data for pay, commissions, share schemes, pensions, insurances and other benefits is currently hampered by having so many different systems,” said Debi O’Donovan, director at REBA.

Download the REBA Technology Survey 2017/18 in full.


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