Report: Driving a Digital Employee Experience Through HR Shared Services

Aon’s 2018 HR shared services study investigates how future-thinking organisations want to implement seamless HR delivery models. Models that give employees and managers access to data, tools, digital assistants, and live support through a single, integrated interface that is accessible through both stationary and mobile devices.

Key findings

• The trend toward cloud-based HR applications remains strong. The adoption of artificial intelligence (AI) and robotic applications increased this year, with indications of expansion in this area over the next one to two years.
• More than half of the 2018 survey population uses a cloud-based core HRMS platform, compared to a little less than half in 2017.
• Interest in digital assistants, chatbots, and robotic process automation took an upturn in 2018. However, the number of organisations deploying these technologies remains relatively low.
• Nearly eight out of 10 respondent organisations that have a global footprint operate a globalised HR service delivery model in one form or another.

In partnership with Aon

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