Benifex report: How People teams are using AI to cover more ground and deliver better benefits experiences 

AI must sit at the heart of employee experience, according to this report, based on 3,250 online interviews with HR/Reward professionals and employees. 

The vast majority (96%) of HR and reward professionals say AI can help organisations meet employees’ growing expectations. But some employees are still concerned about the impact on their jobs. 

Read the full report to find out that: 

From an employer perspective, the most exciting potential applications of AI in benefits strategy are: 

  • 42% financial planning tools for employees 
  • 42% analysing and optimising benefits take up 
  • 38% automating admin tasks 
  • 35% personalising benefits for different employee needs and preferences 
  • 34% helping employees search for relevant benefits and content  
  • 30% benefits advisors for HR teams 

From an employee perspective: 

  • 49% say AI saves them time 
  • 34% say AI gives them better insights to do their jobs 
  • 33% say AI creates opportunities for them at work 
  • 26% say AI makes their job less secure 
  • 25% say AI is revolutionising how they work 
  • 22% say AI creates more challenges for them at work 

 

Supplied by REBA Associate Member, Benifex

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