Report: Impact of artificial intelligence, robotics and automation technologies on work

This Chartered Institute of Personnel and Development and Loughborough University report gathers the evidence and insights on emerging technology at work. It also explores the ethical implications of how we’re currently adopting new technology.

Key findings:

• Work-related outcomes of emerging technologies in the transport and healthcare contexts suggest that these technologies will complement and extend human capabilities rather than remove humans from the process.
• For organisations and workers to realise the benefits of innovative technologies, it is crucial that employers involve their people in times of technological implementation.
• The challenge is to recognise the changing expectations of businesses and employees, and ensure that the utilisation of technologies is for the benefit of both.
• The emphasis should be to create work environments where technology and people can co-exist – with technology complementing or augmenting the work people are already doing and making jobs more meaningful.