31 Jan 2022

Financial return on EAPs 2022: The pandemic effect

Research from the Employee Assistance Professionals Association (EAPA) found that 347,000 more employees turned to support from an Employee Assistance Programme (EAP) in the last year, compared with previous averages.

The findings demonstrate the effect of the pandemic on usage levels and highlights what an important resource this benefit can be.

Key findings

Usage levels between October 2020 and October 2021 rose to 11.4% (up from a previous average of 10.4%).
As a consequence of higher usage, employers are seeing a higher Return on Investment (ROI) from their EAP. For every £1.00 spent on an EAP in the UK, employers have seen an average ROI of £8.00. This compares with a previous average of £7.27.
The research argues that higher EAP usage is here to stay, for the foreseeable future. This is due to the gradual fall-out from disrupted and changing lives, stemming from uncertainty.