Employers must tackle employee experience gap, warns O.C. Tanner’s Stuart Cheesman
The gap between the different experiences of work that different employees have, particularly between those at desks in offices and those not, is widening at a rapid pace, according to Stuart Cheesman, Europe strategist at O.C. Tanner.
Speaking at the Using recognition to encourage a people-centric organisation REBA webinar earlier this year, he explained that companies are going through change, whether of products and services, reskilling, restructuring, changing processes and policies.
“If we recognise employees as we are making changes and put people at the centre of those changes, we will narrow the experience gap,” he said. “We need to bring people together so they can help drive businesses.”
Increasing employee trust is a crucial part of this. “If employees trust us as employers and trust us as leaders, they will be not only going along with any change journey, they will be driving it forward,” he added.
A poll held during the webinar revealed that 48% of respondents intend to make changes to their recognition programme in the next 12 months, and 40% might change it. Another found that 36% of respondents link employee recognition to overarching business goals, and 34% do so “a little”.
Employee experience is also key when managing global recognition programmes.
“Thinking about what an actual recognition moment looks like in each one of those countries is incredibly important, whether it’s a voucher or something physical. [We need to ask] Does it resonate to that area,” Cheesman added.
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